Hi! I'm stuck at loading screen

[randomablty]

I'm new and I just created a character . I log in my character and I'm stuck at the first loading screen. I can press esc and see the options. any fix? thanks

[GMAmelia]

Hello!

It is likely that you need to reinstall the game with your antivirus turned off.
(if it is Avast antivirus, then it is better to replace or remove it)
Most likely, some patches were installed incorrectly.

Also, if you do not have these programs installed to start the game correctly, then install them from here:

DirectX - https://www.microsoft.com/en-us/download/details.aspx?id=35
Visual C## 2005 - https://www.microsoft.com/en-us/download/details.aspx?id=26347
VC++ 2010 (x86) - https://www.microsoft.com/en-US/download/details.aspx?id=5555
VC## 2010 SP1 - https://www.microsoft.com/en-US/download/details.aspx?id=8328
VC## 2015 - https://www.microsoft.com/en-US/download/details.aspx?id=52685

Run the launcher as administrator.

We are waiting for your reply about the reinstallation result in a Helpdesk.